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  • Disclaimer- this review is solely about the employees who work at this store, AT&T customer service and their corporate office is absolutely horrible, and if it wasn't insanely inconvenient to switch carriers, I would have already done so. To make an incredibly long story short, I was sold a dream by AT&T customer service after I called to cancel my service, and I decided to take them up on a killer deal they were offering me. I wanted my phone shipped overnight (at cost to me, of course, which was no issue) but they told me they had no way to do this, but they made an exception that I could finish up my order in store. Basically I showed up to this store and they not only didn't have the appointment that AT&T supposedly made for me, but basically everything AT&T told me they would do, the store could not honor because there was no way in their systems to do so. The reason for the positive review though, is because of the way they handled it. I was incredibly frustrated but the store manager (Armando) did his best to help me even though there wasn't a lot he could do. They helped me as quickly as they could even though there was already an hour + wait, and I truly feel that Armando did everything in his power to help me. I do recommend this store if you absolutely have to go into an AT&T store which I generally try to avoid at all costs because of the wait time (not just at this location, it's everywhere.) just make an appointment and reconfirm it before you go. Good luck!
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