Great service! Called to get information. Asked a few questions and got direct answers. Was told how to pay and arrange drop off via the website. The pricing is VERY reasonable. The scooter I ordered was perfect and delivered to my hotel!!! I didn't have any issues with the equipment. During drop off I was shown how to use the scooter, and how to charge it. I tipped the gentlemen her did t ask but he was so nice I felt I needed too. I can't wait to use them again on my next visit !