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  • The food is good, but the "rules" get in the way of providing great customer service. We have eaten here a few times and every time there's something I am disappointed in. The concept is you get your own napkins and bag your own sandwich to go, but that doesn't work. When your food is ready they call your sandwich out and walk away, like they have better things to do, like chit-chat, or stand around with other employees, instead of actually being attentive to customers. Every time I ask for napkins or for a bag, I get a finger point as a response. It's not that difficult to place a couple napkins on top of the sandwich so they are present when you go to grab your food, and then ask if you want a bag to go. This last time when we walked in the first thing the guy at the counter said wasn't "Hi" or "Welcome to Jimmy Johns", it was "we're out of bread". He really meant the bread was finishing baking. We went ahead and ordered anyway and had to wait a few minutes for our sandwiches. If you walk in expecting a quick sandwich with no service, this place does the job.
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