I am usually pretty generous on my reviews, but considering I have been to this place a few times I simply find my overall experience average at best. It is undeniable that they have pretty good pizza and decent wings, but the customer service that I have always experienced here is just okay. I am not very demanding when it comes to customer service like some, but a smile here and there and appreciation for customers would be nice. Customer service goes a long way in my book, and I have found a couple other pizza joints that offer great customer service that I would rather frequent.
We arrived with a restaurant.com coupon that was purchased just a few days prior only to find that they weren't accepting them anymore. Hmmm, that wasn't very settling considering I bought a few of them. My question was, "Why are they available for purchase if you are no longer accepting them?" Only to be told, "Well, they shouldn't be on there anymore and they will probably be taking them off soon."
Meh... I think I can find better customer service with a smile at Grande Pizza just down the road where they make an effort to remember my name and greet with a warm smile.