rev:text
| - I have never felt as conflicted in writing a review as I do for this one. I want to rate high because the resort is gorgeous and well-kept and we truly enjoyed our stay there. But there were some issues that I can't let go and need to be factored in. Those are not things you want to have to deal with when you're on a mini break (or coming home from mini-break).
Some things I did not appreciate:
*Sarcastic tones when calling in reservations...."You know you COULD have reserved your rooms online" (I'm sorry I'm making you do your job)
*I told them I knew I can reserve online, but I have to reserve a crib with my room..."You still could have reserved online and then called concierge for the crib" (WTH? are you not happy that you have a job?)
*The attitude they gave me when they messed up the room reservations. They ended up upgrading my mom's room but the attitude we had to deal with was uncalled for. The only thing that was needed was an apology. Anyone in our party would have been happy with a standard room. But please, I work with the public and I know an apology goes a long way. Nix the attitude sweetheart.
*Coming home and finding an extra $500 charge from the hotel on our charge card. The accounting office had no idea what that charge was but they immediately refunded the amount and apologized profusely. At least there is some professionalism in the front desk somewhere.
The things I loved about this resort:
Comfy rooms and beautiful public spaces. Dark wood, marble, leather--well decorated, warm and inviting.
A great place to stay if you want to stay off the Strip. Only a quick drive if you want to get to the Strip and they offer shuttles as well.
Housekeeping, Valet, Concierge, Pool Staff--so friendly, professional and helpful.
The pool area is gorgeous and also clean and well-kept. It's a "sand" walk in, but it's pebbly sand, not soft Caribbean sand.
Separate pool/lounge area for 21+over crowd.
Lots of options for dining--buffet, cafe's, restaurants, food court. Something for everyone.
|