About a year and a half ago we bought an LG dishwasher from Lowes and we also purchased a warranty on it. We contacted Lowes for a problem error we kept getting after every load and they decided to send us a Carolina Appliance Service employee named Kevin to look at it.
He walked in with a very ignorant attitude and the moment he looks at it he says that he can't fix it. We were stunned because why would you work for a repair company if you can't fix a simple dishwasher?
He was very unprofessional and kept laughing while writing on his memo pad. Every question we would ask he would give a smart ass remark. He claimed that LG and Samsung brands are crap and that we should purchase a Frigidaire or a Whirpool dishwasher and kept bashing every other brand. It is MY choice what brand I purchase and it is his job to fix it. To me this seemed very unprofessional and I lost all credibility on the guy.
He continues to say that we do not need to use dishwashing detergent for our dishwasher because the hot water is enough to clean the dishes. That is RIDICULOUS! How would you expect to break down the fats and greases from the dishes without dishwashing detergent?
I'm very displeased with the service and I will be calling Lowes to ask for a different maintenance company. Kevin does not represent the company well and was unwilling to help with the repair. His ignorant remarks are very unnecessary and unprofessional. I will not be working with Carolina Appliance Service again.