I've been here several times now and can't say that I've ever had a bad experience. Today I went and felt like they did such an awesome job I had to write a review. Very thorough with the pedicure. and the nail designs/colors were exactly what I wanted. The 2 names that have done the best job in my opinion who I would recommend are Thea and Nari (sp?) Its obvious they are good by how busy they are. Appointments aren't mandatory, but I would recommend making one if you want to be sure.