3/19/15 Update:
Like I said before, I really dig their bagels...and I live near by. So, even with my initial review, I have been back several times. I have to admit that they have gotten it together lately. I haven't received any incorrect orders from them since. I don't know if they hired, fired or re-trained someone, but whatever happened, it's finally working.
I'm really glad I didn't just give up on them.