I've been lasered quite of few times before. The pain plus the heat were at times unbearable. That sunburn feeling would last for hours and my face would be so red and sensitive the next day. Christine uses a special laser with no heat. It makes the process ten times better. I feel no residual heat and the redness is almost gone. Plus she is quick! She answered all of my questions and made me feel like I can kiss my hair goodbye for good :)