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| - I recently had the awful experience of having two tires slashed. I looked up tire companies and teetered between going to Walmart, which I figured would be least expensive, and Norris, a local and family-owned company. The insistent advocate for small business in me won (despite how poor I am these days), and I called up Norris. I am SO glad I did.
I called at 9:00am and talked to Scott. I told him my story and asked if I could bring my car in this week or next. He said to bring it on in today, and then asked if a tow truck already had my car. No, I hadn't called up a tow company yet, and he said not to worry, that he would take care of it. He took down the description of my car and its location and said he would send someone to pick it up.
Less than an hour later, Scott calls me to say that my car would be ready in HALF AN HOUR. In just 1.5 hours, they had arranged for my car to be picked up, had gotten it to the shop, and had the new wheels on my car.
The price ended up being very fair, and especially considering the short time it took and the outstanding customer service. On my way out the door, Scott told me they rotated the new tires to the front (it had been my rear tires that were slashed) -- something I hadn't even asked of them. What professionals!
I went from being quite moody about the car vandalism to being completely happy and positive. While it sucks that people out there slash tires for no good reason, people like Scott & the other staff at Norris restore your faith in humanity.
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