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| - Woah, ignore that last review. If you need to shop at Jared, go to the Strongsville location.
One of my wife's eternity band wedding rings needed repair work. We originally brought the ring to the North Olmsted location to have it rhodium dipped and serviced. The person working the counter was very nice and inspected the ring. She told me one of the diamonds had a crack and would need to be replaced. I didn't know diamonds could crack, but sure, it's covered under the service plan so I'm not concerned. They shipped the ring out to be repaired. A couple weeks later I got a call that they found another chipped diamond and it would be a couple more weeks. Fine with me. Then it finally came back and that's where the problems really started.
I went to pick up the ring and the man helping me was quite odd. He kept looking past me as he talked, watching the other employees across the room like a hawk. As if they were going to seal something. It was a very odd interaction. The ring looked shiny, so I was happy. I didn't fully inspect the rings when I picked them up (that's my screw-up). My wife, on the other hand, looked at her ring and noticed crooked diamonds, tool marks, and gaps around a section of four diamonds that would collectively be enough to hold a full diamond. We had this ring re-sized a while ago and spent $200 to make sure there were no gaps from the re-sizing. Someone repairing this screwed up and didn't bother to replace the second cracked diamond.
My wife took the ring back and she was told that the ring was in this poor condition when we first brought it in for service. They said they take pictures of all incoming rings and it looked like this beforehand (no one pulled up the picture or looked at the picture while she was at the store). That's interesting because I have the records of a recent full appraisal that shows the ring in great condition. The employee at the store just made up excuses for why it would have looked so screwed up beforehand and didn't care to help us or even hear us out. They told her to just wear the ring so the damage wouldn't face upwards. WTF kind of service is that? I've spent a good amount of cash at Jared, but when my wallet isn't out on the counter service seems to take a huge dive.
My wife took the ring to the Strongsville store since we've had great experiences at that particular store in the past. The store manager looked at the ring and said he would never let a ring leave his shop looking so poor. He was shocked to know that a Jared store would have given the ring to a customer given our past service history (the record shows that the ring would have never been in such poor condition, and if it were, they would have had to fix it under the service plan). He immediately realized that either someone did a very bad job repairing the ring, or a diamond fell out of its setting, which is covered under the service plan. But given the odd spacing and the tool marks, he new that the repair work was the problem. So what does the Strongsville store manager do? He makes it right and does what North Olmstead should have done in the first place. He took the ring and sent it right back to the repair shop. He then apologized for our poor experience. Moral of the story, don't go to the North Olmstead store if you want to shop at Jared.
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