When you first walk in the spa is clean and pretty. The staff was somewhat friendly. I arrived right on time for my appointment but was asked to wait while my nail tech ate something which I thought was a bit weird, but didn't mind that day because I wasn't in a rush. I saw Chole for a fill with gel polish and a pedicure. Chole is very talented with nails, does great cuticle work and nail shaping. She is really detailed too. My pedicure massage was strong which I enjoyed. I will try them again.