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| - ok, this isn't a reflection on the food. really, it's not. i've eaten at other locations, and the food is awesome. i just really dislike this location, and will never visit it again.
i came here to eat with a group of friends for someone's birthday. we were a large group, but hardly demanding - especially when you take into account that it was a pretty slow night in the restaurant. at the end of the night, after waiting 30 minutes post-meal and longer for the waitress to give us a correct bill, we finally received our bill and were shocked to see a 20% gratuity added to our bill... we checked the menu - it said 18% would be added for groups 8+. Ok, soooo .... where does that extra 2% come in???
we asked our waitress (who had never refilled our glasses, btw, and in general did not deserve a 20% tip....and i SWEAR i am not stingy with my tips!!!!). she said that that was how it always was, she just pressed buttons on the register. we showed her the menu, blah blah blah, she ends up grabbing her manager, who actually has to go look at the menu to verify. he comes back to us and says that it is their usual policy with groups over 10. we very politely said, that that was fine, but they really needed to put that in their menu or tell parties that before-hand. i guess he ended up being nice about it, offered to take the 20% off. we let it go, since at this point, it was 45+ minutes post-meal, and we just wanted to go home.
anyways. not really pleased with the shady extra tip stuff here, nor the service. will definitely NOT be returning to this location.
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