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| - First of all this theater needs new and better management! I have visited them a few times and the first time I ever visited them was with my kids back in November to see Goosebumps. My kids loved it but i did not. We went to a 7 o clock showing and there teenagers behind us that decided to use inappropriate language and were screaming in the theater. Second of all, the theater was disgusting there was popcorn all over the floor and chairs and was just downright gross. Since this was our first time here, i signed up for the magical rewards thinking i would come back more since it is the closest theater to us. Got a survey in my email, gave them the exact same thing i am writing now about my experience and got an email from Tom Richest, the General manager apologizing and stating that we would send us 4 free passes. Now this was Nov. 17th, 2015. I hadn't seen them then emailed him back on the 21st of Dec. 2015, he then stated for the management to make sure they get sent out, still didn't see them and emailed him back on Jan. 27th, 2016 stating i still hadn't received them and now i haven't got any emails back. This truly shows managements lack of communication skills and not being able to do tasks that are asked. I guess this is why they allow people to scream in there theaters during a movie and leave there theaters gross. Now, My wife and I decided to take our kids to Deadpool in there big screen bistro. Let me tell you, avoid this place at all costs. My wife ordered a Sangria which they brought our drinks after we got our food, which is odd, but almost gave it to my son because they didn't know which one it was. Now he's 10 years old and almost serving it to a minor is totally wrong in my book. Second of all my food came out cold. Mentioned it to the waiter and she stated that the kitchen was now closed. Got my survey, rated them accordingly and got another email from the kitchen manager or some what and this is what they said,
Hello,
First of all, thank you for choosing The Palace Cinema for your past movie adventure. I sincerely apologize that we did not meet your expectations on your last visit. We will be using this information for a coaching moment with our staff, because our guest experience is always a first priority here at The Palace. Thank you again for choosing The Palace and please let me know if there is anything else I can do to ensure you enjoy yourself on your next visit.
Thank you,
Micah Gaines
Wow is that all you can do, Marcus theaters has lost my business completely and will definitely share with the world these horrible experiences i have had.
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