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  • Having just bought our wedding bands, I don't think my fiance (I still need to get used to this!) and I have any authority to speak about the Lifetime Warranty but what we can attest to is their customer service. Though the first sales lady we spoke with was juggling several customers and seemed in a bit of a rush running between all of us, she graciously handed us over to one of her colleagues (I believe it was Sonia) who was better able to walk us through the process, discuss our options with us, and finally deciding on the bands we bought. She never rushed us even though it was right about closing time, taking the time to answer all of our questions, and always ready to bring us a handful of options that fit our budget and style. What we can say about the Lifetime Warranty is that people love it. While we were looking at wedding bands, a customer who had come in to get his ring cleaned/re-sized made it a point to tell us how happy he was with their service over the years. From what I remember, the Lifetime Warranty includes free re-sizing for life, free cleanings, and re-appraisals of your ring. Unfortunately, the re-sizing is only good for gold rings (maybe platinum too? I don't recall) which bumped up the price tag for us a pretty little penny since the designs that he liked did come in titanium as well and would have just cost us a third of the one he finally decided on which was in white gold. I'm not usually a jewelry girl (that can change though!) but if I did want to treat myself to something (or if someone *coughnudgecough* offered to buy me some...he isn't usually on Yelp so this will fall on deaf ears anywho), I'd definitely swing by Shane Co. Even though I hate that 40 minute drive.
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