| rev:text
| - * REVISED*
DOSE & Marilee just got the 5th star, in my book.
Been a LOT of complicated changes in plans, just wanted to check in with them, make sure I was on the 'docket' for 7/3. (Marilee replied immediately, said "No you're not, but you are now, 9am or 12pm." My very first thought, ohh does that help stress levels so I thought, can't hurt to ask, so I replied back asking if there was ANY chance I could "request" Eric, who had already two visits to help. The last time, he and another (I can't remember his name) came by NOT TO pack, but to move furniture that I couldn't move, even if I was healthy) by noon on their 2nd visit one half of the garage had been packed like a moving truck.
After today's exchange with DOSE's owner, Marilee, I cannot deny DOSE of the 5th FULL star, they have earned it and deserve it. PERIOD!
They are one of the nicest most genuine, helpful, hard working, friendly, professional and accommodating company's AND people, from the top down.
I've been blessed, my whole career from 1976 -2016, (US DOD, GE corporate, IBM) I've been a direct report to Jack Welch & Sam Palmisano, two quite savvy and respected CEO's.
Of ALL the wisdom they taught me, one 'lesson' has always guided me. Building and instilling a culture can only be truly successful if that culture starts at the top.
DOSE & owner Marilee, has very successfully, instilled her 'desired culture' of very positive, customer-centric values throughout the company.
That, TO ME, spells, Reliability, Integrity, Customer-centric focus. That is, in my personal opinion, the best possible 'mindset' for a service based business. I think it's also why so many services based companies struggle and/or fail.
In my 43 year career, I have never seen a success story, in service providers, that didnt put the "customer" before all else. TOP priority, is that customer-centric mantra.
I, personally don't think you can build, or instill, a 'desired culture' unless that 'desired culture' starts at the top.
For DOSE, the owner, Marilee, has done just that. It works and it leaves a customer feeling like SHE/HE got very personal attention. WHICH THEY DID GET.
That was and is absolutely the case for me.
Every time I've had an exchange (call, email, text) with anyone from DOSE, my 'take away' is a genuine feeling that I don't have to worry or get stressed out, over a move, which honestly is not something that, I think, anyone likes to do.
It is in the top 5 of 'stress inducers' (below Money and above 'family') in individuals
You're NOT just a number or a "move" to DOSE, they actually DO CARE.
They get how stressful it can be and they don't just make it a little easier, they make it "our" move, not "your" move and that's not any "slogan", it's literally who they are as people. Personally I wouldn't hesitate a millisecond to have DOSE, Pack, Move, Load, Unload, you are in charge and the two folks that packed me up were two of the nicest people, genuinely nice, personable and one of my packers was primarily a mover, I don't know if that's SOP for DOSE but it's a great idea, when move time comes, they know what's in store for the move part. (very subtle and VERY SMART, in my opinion)
DOSE far exceeded any expectations I had. They set the bar very high, not only for others, for themselves, as well.
They are far more than just a moving business.
You're going to get people who 'get it'. They do understand how stressful a move is, that was very apparent within the first 15 minutes, in my case.
Every person I spoke with, emailed, texted and/or met, are professionals, genuinely good people and great at their job, (part of that job is making sure the customers are "insulated' from any stress or anxiety. (In my personal opinion, that 'insulation' isn't something that can be taught, I think it's 'criteria' that's looked for, in 'employee candidates' then, maybe, it is continually reinforced, on the job.
From planning, packing, moving, unpacking, they are professionals with a very personal touch, giving you the "Warm Fuzzies".
The two folks who packed (Terry & Eric) came and took over, As soon as they got here and
I'd kind of walked thru, they just took over and said you sit down rest we got this. (they did and they do), absolutely stellar great people, kind, understanding, could NOT MAKE IT ANY EASIER on this old man.
(I had actually sent a note, to Marilee (owner), two days before and I told her I had a really gone with my "gut" feeling that they were the right people. This old man's 'gut instinct' was and is NEVER wrong. DOSE just proved that, yet again, I was correct.
They are a GREAT company, the owner is very very helpful and that message runs throughout the company, starting at the top.
T H A N K Y O U, DOSE !!
See ya soon,
Peter
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)