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| - I've had to deal with this location for a few years since this is where I purchased my motorcycle with a warrantee and it's the closest location to home. I could not wait for that warrantee to be up so that I could get serviced elsewhere because this location's customer service is downright awful! However, there are times that Ridenow has products in stock that other places don't and it's an emergency, so they have me by the short hairs.
I live close to Boulder City and I am willing to travel to Yamaha on Rainbow when they have what I need because they have better prices and customer service; when a mistake is made, they own up, but when a mistake is made at this particular Ridenow, the manager will come out and will ask, "What did YOU do?" He is disrespectful and gets on the defensive very quickly if questions are asked. For example, I needed him to repeat something because I wasn't grasping the reason why I couldn't get reimbursed at the moment. He replies in a snappy tone as if he and I had been arguing for a while, or as if I'm being difficult (keep in mind, it was the first question I asked), "You know, I don't have to do this for you, I don't have to do anything. I can just take the item back and not give you anything for it because in reality, I AM the one losing out and the details are on your receipt." I responded calmly, "Ok, I'm just trying to understand everything." He talked to me in this manner in front of everyone in the store: employees and customers, and he talks to me as if he's trying to do me a favor and that I'm just ungrateful. I don't recall one pleasant encounter with the manager and not one time have I come in with an attitude. This location does not seem to value their customers. While waiting for service, I have overheard the manager brag to his employees about scenarios in which he cursed out customers. I was floored and I try my hardest to not have a reason to return especially since I feel he doesn't like me as it is, I don't want to be next to get cursed at.
They are very bad about giving important details in regards to return policies and brands with which they deal with and that brand's warrantees. It's as if they want to get you in and out without that extra touch of warmth. I didn't learn about my product brand's warrantee policy until I came in to get a replacement / return it to Ride Now and had gone through the process of ordering and paying, THEN I was given the company's phone number and how that particular company deals with things. To me, this is information that should be given as a service before I order and pay, because once you go through that process, you're screwed and can possibly be stuck with more than one item or a gift card making you have to come back and purchase from them because they won't reimburse you. What's strange is that they have a 14 day return policy (which is written very small on the bottom of the receipt where no one looks) and I think that the world is used to a 30 day return policy; another way you can easily get screwed. I'm not sure how this location is in business or how this manager is still employed.
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