I'll start off by saying I've never actually hired them to do service. I had an issue with my pool not recirculating the water appropriately and gave him a call on a Sunday (today). He could make it in a couple days but asked I send him pictures of my equipment to see if he could help via phone. Within an hour we had the thing up and running at no cost. Very prompt service. Just for the phone help on a Sunday alone I'll be using their service in the future with any upgrades or repairs needed.
Absolutely recommend.