Anyone who chooses this particular East Sides please beware.
I visited this location only two weeks after its grand opening with a close friend of mine with high expectations. I mean.. it's East Side Mario's, a generic Italian food chain restaurant, it's usually always on point. BUT NOT THIS LOCATION.
Our waitress was as new as the restaurant. It hadn't seemed like she ever served before, she had no knowledge of the menu what-so-ever, but at least she was still polite. We were seated by the Take-Out section which faced the desk/register and part of the kitchen. It seemed almost like a high school pep rally with the amount of clowning around carried out by the "staff" in clear view of the customers. I witnessed a young female server bring her boyfriend into the kitchen.
I constantly noticed one lady who for the entire time I assumed didn't even work there because she was in sloppy clothing and behaved very unprofessionally with the other staff, but she kept going in and out of the kitchen. It turned out this was the manager of the restaurant who visited our table after I found a hair in my Alfredo pasta.. but I'll get to that.
The unlimited caesar salad was so thick and wet with an overloaded amount of dressing it was inedible. We returned it only to get the same bowl of salad delivered back to our table. I ordered a simple meatless Alfredo pasta with broccoli and gluten-free noodles. When the pasta arrived it had no broccoli so I sent it back. When it returned it had three measly pieces of broccoli resting on top of the noodles. The dish was completely dry and unappealing. I picked up a forkful of noodles to find a short hair nuzzled in my pasta.
The manager came over. Her half-a**ed apology didn't sit very well with me. I don't think she ever looked me in the face one time. She informed us to order anything else off the menu at no cost but we declined.
Disgusting restaurant and horrible service. Drive to the Winston Churchill location if you can.