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  • Quality is (mostly) present in the product, here. The baked goods and beverages are made well (for the most part). Unfortunately those alone aren't enough to merit a return visit from me or my friends. Where Essence falls short, and REALLY fell short today, is in the quality of service. I witnessed and absolute lack of communication and connection between the front of house staff. There were two males and one female, all of which failed to comminate with one another. Only one of them (the tall guy with the dark hair) had something that even remotely resembled a smile on their face or willingness to be helpful. One my beverages was made incorrectly and the other nearly wasn't made at all, until they finally realized they had forgotten about us. What I see here is a serious LACK OF TRAINING. Your FOH employees are the first impression when someone walks through the door and the last impression when someone leaves! If you want repeat business, training is key. Even with all the mistakes, proper customer service may have improved the experience. However, my girlfriends and I left unimpressed.
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