So far customer service here has been spot-on! I'm not sure if it's because they're relatively new or just because they've got some really attentive people working here. I've loved what I've gotten each time. On my last visit, I tried something new and he adjusted my drink order to have it sweetened to my preference. It was perfect!
It's not usually too busy. I've found a seat in the evenings when I've ventured here from time to time. That might change once people realize that it finally opened. The set-up is nice - not cramped - but not as spacious as I'd like. However, it's a nice place to go to for an hour or two to help you churn out an assignment. The drinks are good, the washrooms are clean, and they've got outlets. You don't need very much else.