Great staff, huge tea selection as well as the best lemonades and hot chocolates in the city. The tea selection is extremely extensive, and the staff is very knowledgable and willing to help you out if you don't know what you want. This is the kind of place where you can sit at the bar and chat with the baristas, and there will be a regular sitting next to you reading the paper and ordering "the usual." While the tea menu is huge, if you get the teas of the day listed on the board (which are color coded by type: black, green, white, or herbal) you'll get them for a lot cheaper. I recommend hanging out for a while with a pot of a tea of the day, which is only $3 for the pot with 2 hot water refills. I also highly recommend their grilled cheese paninis with tomato, which are overpriced but too good to pass up if you're hungry. The hot chocolates are great specialty drinks in the winter (better than any coffee shop I know) and their specialty lemonades rock in the summer. I've known a handful of the baristas who worked here and all were happy and had fun befriending customers during their shifts, which gives this place one of my favorite cafe atmospheres.