To start, it took the drive thru attendant almost 5 minutes to answer the hellos we kept saying. Then when we ordered they gave us our food and no drinks. When we got home, which was a 5 mile drive south... this is the closest one to me. The fries were hard and felt like rubber when I tried one. Full of grease you could see it dripping. Then my roommate opened his mashed potatoes and they forgot to add gravy!!! THIS WAS THE LAST STRAW. How do you forget to do your job. The side is mashed potatoes AND gravy..... I'm never going back, I'll drive the 11miles it takes to get to the one on University Dr in Tempe.