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  • We LOVE this place and have hosted numerous parties here. However, I wanted to point out the recent incident that occurred for our last event which is why I am unable to give this review 5 full stars. With the amounts of engagement parties, baptism receptions, and birthdays we've celebrated here we have never encountered this incident. Prior to my event on 02/26, I called the restaurant to assure that my reservation was 1. not only in place, but 2. to see what time we were able to come in for set up. The attendant on the phone gladly told me that I was more than welcome to come in at 5:30 to set up my decorations, as the room should already begin it's set up. The lady also said she would write a note on our reservation details to let the staff know I was coming. When I had walked in at 6:30 on 02/27 (date of event) I noticed that there were people seated in the private room area we normally booked. I was confused, so i went to the hostess, Kaycee. She has told me that i was not able to enter the room until my reservation at 7pm, and that we would not be seated until at LEAST half of the party arrived. This was a major shocker since I called ahead of time, and I still came an hour later than the agreed set up time. I immediately asked for the manager, who may I say handled the situation great. But as we were waiting for him to come, three of the staff members behind the counter, Kaycee, Francis, and Tyler were stating negative remarks talking about my family and I who were STILL standing in front of their counter listening. That to me was not quality service as it is never okay to talk about a customer in front of their faces. In ANY business. This behavior is NOT acceptable. Thankfully the staff that handled our event were so friendly, the servers and the manager who continually checked up on us. They are the reasons why we will still continue to return. However, hopefully upon our next visit this issue will have clearly been resolved and we will not have to encounter such inappropriate behavior.
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