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| - This saturday morning, me and my girlfriend arrived to vegas a little too early to check in to our room at our favorite hotel, the Mandalay Bay. Therefore we had to leave our luggage with bellcheck (a+for them btw) and brought only the necessities with us (purse,phones,wallets) when we decided to kill a few hours at one of Mandalays many pools.
Unfortunately, we chose the wrong one! Daylight itself was mediocre, the wait to get in was absolutely insane especially for a guest of the hotel. My girlfriend and I waited hours with swimsuits in hand. After over an hour and a half, nearing the front of the line, I was pointed out aggressively and told I had to change into a swimsuit prior to entry (I was 3 people away from entrance with swimsuit in hand).. my girlfriend had to wait while I found the nearest restroom to change.. Upon returning I found she already had entered to the security check in a sundress (not a swimsuit) and was being shook down in front of me at security while I waited in line with general admission. I watched as 2 or more patrons were quietly and politely escorted away for marijuana possession. My girlfriends search was being conducted by "Ken" with Daylights "privatized" security. He was very considerate and thorough In explaining what was and was not allowed inside the day club. To our surprise, Ken politely explained that all physician prescribed medications of ANY TYPE was to be either confiscated and disposed of prior to entry or she would be denied access and would be free to leave with her prescriptions. After a long and hot 2 hour wait..my girlfriend agreed and willingly relinquished her doctor prescribed medications (including antidepressants and anti anxiety medications explicitly prescribed to be taken daily).. Upon the medications being turned over to Ken, the Head of daylight security "David" was summoned over to handle and dispose of said medications. David walked up arrogantly, chuckled and said very offensively and demeaningly "what are you?! A walking pill pharmacy girl?!" ..this attempt at a joke was followed by a dozen or more laughs from the surrounding guests and patrons. My girlfriend was mortified! She immediately turned flush in the face with embarassment but held her composure until we entered the pool area. Once inside she immediately broke down in tears. She had willingly complied with all of Daylights mandated rules.. yet was still
put on public display and subjected to cruel and ignorant ridicule and embarrassment from David, the head of Daylight security.
We have already filed official complaints with Mandalay Bay, as well as Daylights privatized security regarding this matter. Needless to say we will never return to daylight and am very sad to think that we have lost respect and faith in Mandalay bay and all mgm properties internal management and hiring/contracting capabilities as more and more resort amenities and services are being poorly outsourced = zero accountability for mgm properties.
As Vegas regulars, we are saddened by this experience and will choose our resorts more carefully in the future.
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