The afternoon tea was FABULOUS!!! Our servers took great care of us and even made my mom's day when they double-checked with me to ensure that yes, she really is the age I said she was. We were celebrating my mom's birthday and I treated her to an evening stay at the Biltmore. I must say that the AZ employee's rate is great and is what prompted us to stay!
The staff was incredibly helpful and friendly! We asked for more towels and ended up with enough for us, the neighbors and maybe the entire hotel!
A couple of downsides however --
1. I was expecting more luxury. The AZ Biltmore is touted around here for being luxurious. The stay was no more great than a stay at a Hilton (which they are owned by). The property is old and is in a noticeable state of repair. It needs work. The rooms are cold and drafty, the wallpaper is peeling, and there is obvious wear and tear in the lobby.
2. Frank and Alberts = thumbs down. The server disappeared for many minutes at a time and only refilled my water when asked. The food was okay, but not worth the price.
That being said, we had a wonderful stay! If you have not been, you must go, and take the time to go to the 3rd floor and check out the history room!