The food is ok (The Thai House across the street is better), but the service is extremely lacking. It's like nobody who works there care about customer service - customers are a bit inconvenient. The last three times I've tried this place, the following has happened;
- ordering take out: twice I've had to bang on the kitchen door after waiting for 5 mins at the counter, because the counter and wait staff were back there laughing and joking and NOT checking on tables (meanwhile there were dirty dishes etc., on tables).
- ordering delivery: ordered at 4:30pm, received confirmation email that order would arrive by 5:30 or sooner. It arrived at 6:15 with no apologies. When we phoned (3x) to enquire about the order, we were told that we only ordered it at 5:30 (in spite of our email confirmation to the contrary) and THEN that it was on the way. And again, 15 minutes later it was still on the way but they didn't know where the driver was. When I asked for a refund I was told the Manager would have to do that, and they didn't know where he was. Oh wait! They remembered! He was the delivery guy. Aiyiyi. Anyway, the food was only in a plastic bag but still warm which means they didn't get it ready until shortly before they delivered. Needless to say, it was a lot of work for food you can get equal or better at places where customer service actually exists.