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| - Wow, one of the worst experiences with customer service I have ever had that has officially turned me off this location and possibly the entire franchise.
We were seated really quickly to a booth and then our waitress came over. I know it wasn't just me that felt this because my friend also felt the same way, but she totally came off like she didn't want to be there at all. I know most people don't want to be at their jobs but it isn't our fault as customers, and you need to earn your tips. She was just very off-putting. She tried to "sell" a lot of items to us literally right as we sat down but had no feeling behind them, just like she was being forced to talk up specials, etc. Don't get me wrong, I know it's a servers job to talk up their products, but have some tact. She was just listing things to buy and it became annoying quickly. She left for our drink orders and came back to give us our drinks and set up the olive oil and pepper for the bread that she hadn't brought out yet. She literally put 1/6 of a teaspoon on the plate with the pepper. Yes because I'm sure between two people we will only want a teeny tiny piece of bread and be done.
Looking at the menu, it looks as if they have changed a lot - and not for the better. The prices have gone up and the options have gotten less and less. I got the sheet to do the make your own pasta and it looks as if they took away a lot of the options for mix-ins. After ordering our waitress tried to crack a joke/sell my friend salad by referring my meal as "rabbit food". Aaaaand Adina is pissed.
Eventually she brings out the bread and a minute later brings out my "rabbit food", aka a caesar salad. Salad was fine, and actually a decent portion size. During this time their computers went down and our waitress asked my friend what she ordered again. It happens, but there was still something off-putting about how she asked. The entire meal just seemed to be... tense.
We get our food, and wow. My portion size couldn't be smaller. I remember when I used to order MYO pasta where there was so much that I had to take 3/4 of it home. I ended up finishing all of it. It was good, but the toppings and add-ins were lacking and it was just a sad little bowl of pasta. Definitely not what I was expecting especially for $10.
My friend and her daughter seemed to like their food, but it got to the point where I was at the end of my water. I sat it on the end of the table for almost 10 minutes before someone who WASN'T our waitress came by to refill it and also got us an extra order of bread. It is a very bad sign when you get all the way down to your water to the point of sipping annoyingly, and then still having to wait almost 10 minutes for a refill. It was still about 5 minutes after that when our waitress finally came over to ask how we were doing. She tried pushing dessert on us by just leaving a dessert card with us, but it wasn't even a push so much as, "Yeah he's the desserts, whatever." Her attitude really came across like she did not care whatsoever which is why my tip reflected that I also did not care whatsoever.
When the girl who fills water who you see for 2 minutes is the best part of the customer service for your entire night, something is wrong. Worst service I have ever had, I couldn't even really enjoy my meal because all I wanted to do was to get out of there and away from our waitress. It's sad that this Macaroni Grill has gone so downhill. The prices have skyrocketed, and the portions have gotten smaller. I don't think I will be coming back to this location again.
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