The food is consistently mediocre, so I never expect too much and I'm not let down.
Today, we ordered a 12 piece buffalo wings combo but was told they don't offer that in a combo, just the other amounts. We would have to pay for all of the other combo pieces on the side instead of as a meal. We scratch that and order the jumbo popcorn combo instead. When asked what dipping sauce we would like we say buffalo. "We don't have buffalo sauce." ?!? You have buffalo wings, but can't give us a container of buffalo sauce?!
That's below average customer service. Could they put a little buffalo sauce in a small container? Yes, because they've done it before. Don't think we will be coming back to this location, as the food is already a bit expensive for the quality, and the customer service (or lack there of) has sealed the deal.
Though I probably don't need to point out that they gave us the wrong dipping sauce when they handed us our bag, I will. I didn't ask for ranch, thanks.