About: http://data.yelp.com/Review/id/2bAjvNETQ2B5SCY0PL4obQ

Facets (new session)
Description
Metadata
Settings
- owl:sameAs
- Inference Rule:

About: http://data.yelp.com/Review/id/2bAjvNETQ2B5SCY0PL4obQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-05-13 00:00:00 (xsd:dateTime)
itemReviewed	Sprint by Experts Choice
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I have had one of the worst experience of customer service from sprint! As I'm still holding over 20 min trying to speak to a manager or a supervisor. It all started when I went to a sprint store here in Las Vegas. Met a sales rep. named Cody. I asked him what some of my options were since my lease agreement was ending for my iPhone 6. I asked him what it would cost to buy my iPhone 6 outright. He quoted a higher price than the one quoted on mysprint app. And I showed him and he apologized. At that point I guess I should've known to be a little skeptic about how much he actually knows. Anyways he mentioned I could always upgrade to a 7. Which I wasn't really looking to do. But he added and emphasized how if I decided to upgrade that the current bill I've been paying will not change if I decided to upgrade. I said "are you sure??? Because right now I'm paying $76 a month." Cody looked at his computer screen and nodded his head and said your plan should stay the same and the lease agreement would be the same as your iPhone 6. So I said as long as I'm going to be paying the same amount $76/month I'm willing to upgrade my phone. He said great. He did mention that there was a one time activation fee. Which I agreed to and I mentioned there's no other hidden fees right?? He smiled and said nope. Just the activation fee. And I added so are you sure that I'll be paying $76/ month for my next bill. He said plus or minus a couple of bucks for taxes and fees. But no big changes in you bill. So as he was uploading all my information to my new iPhone 7. He added "I did forget to mention. That there is a $13 insurance that you need to pay per month for the first 3 months. But you can cancel after the first 3 months" I was very unhappy hearing this information after he already was transferring my info to the new phone. And assured me that there was no other hidden fees! I bit the bullet and said okay that's fine but there better not be any other fee. He apologized and said no. That's the last one. After an hour of uploading my old phone to the new phone I was able to finally go home with my new iPhone 7. A week later I get a bill for $111.00 from mysprint. I was so angry!!! I went down to the store met with the same guy Cody and said "why is my bill $111???!!" He didn't even remember who I was as he pulled up my information from his computer. He said it looks like your plan changed from $50 to $65. And the lease agreement went up from $20 to $28. I said, "you told me that I was going to be paying the same $76 per month for this upgrade!!! I would have never considered upgrading if my plan was going to be $15 more per month, $7 more per month for my lease and that $13 more per month for insurance if you were just honest from the beginning!!!" He apologized and said don't worry I can fix this. I'll call customer care right now and figure out what happened. He told me that it would take a while to figure out this whole mess and that he will give me a call when he fixes it. I was so disappointed and mad at this point that I told him I just want my $50/month plan back and I'll just pay for my phone outright. And get rid of all this lease agreement and insurance. Cody said okay. So before I left the sprint store I paid $675 for my iPhone 7. He leaves a voicemail couple of hours later saying he managed to cancel the lease agreement and the insurance. But the $65/month plan he had to call another customer service line to figure it out. He assured me that this wasn't going to be a problem and that it should be fixed in a couple of days. And that all of this should reflect my balance online within a day or two. 4 days later still no word from Cody after trying to get a hold of him for the past 3 days. Just getting the run around saying call back tomorrow and I do. But he's never there the next day or the next day or the next day. My bill hasn't changed at all($111.00 still due) and it's due on the 25th. So I tried calling customer help directly instead of going through this horrendous store anymore. And even customer service over the phone give me the run around too by saying their supervisor will give me a call back. I've been a sprint customer for over 5 years and I wouldn't be going through all these hoops if your sales reps were just honest in the beginning and disclosed all the information and pricing changes that would happen. When making this upgrade. I'm very disappointed.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Terrance

Faceted Search & Find service v1.16.115 as of Sep 26 2023

Alternative Linked Data Documents: ODE Content Formats:

RDF

ODATA

Microdata

About

OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 95 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software