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  • This restaurant started off on a bad note because I had my medical service dog with me as I was traveling from out of state and was refused service to eat inside the restaurant. When I assured Chris that this was a medical dog that I had her jacket on he said that he did not care because health department code in Arizona trumps federal code when it comes to medical service dogs. He said that if I wanted to eat I would have to eat outside on the sidewalk. I asked to speak to Chris' supervisor but he said that he was the only supervisor in charge. My daughter really wanted to eat at this restaurant so I said OK. Our food took quite a long time to make it to our table. Upon the 1st bite of the macaroni I knew it did not taste right. With the 2nd and 3rd bite I knew something wasn't right. I flipped over my macaroni only to see that the bottom side was completely burnt. I brought this to the attention of our waitress and I asked could she please bring me more Mac and cheese as this was burned. She apologized. About 15 minutes later I ask again for the Mac and cheese and she said that a new batch was on the way out and that she would bring it to me as soon as possible. I waited about another 15 minutes I never received more macaroni and cheese. My food should have been comped from this experience but it was not. I did not leave a tip. Instead on the receipt I wrote failed Ada and failed to give me my macaroni and cheese . Chris refused entry into the restaurant based on the fact that he said he did not believe my dog was a medical service dog. He should be fired.
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