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  • Update- nothing has been resolved. The manager on duty has no say in anything and misconstrues everything you say. I haven't heard a response from my 2 emails. I am locked out aNd sent my mover home. I have been charged a late fee to an amount that showed nowhere on my account page. And now that they have pissed me off I will say the main reason I am leaving is due to lack of security. Gates are wide open on a regular basis. The day I signed a month to month contract I was told that was the number one priority. Not so much. So I guess I should have known better than to rate a place 5 stars after the first day, especially since I was asked to write a review. For starters , they have actually made improvements to their look. Things have been painted and relocked and it looks very nice. Now for the negative. Apparently once you schedule a move out date they change their attitude. I scheduled a move out date, the 10th, before the end of the year, purposely so I could be prorated if possible. As I was doing so, nowhere did it mention a date I had to move out by in order to be prorated. It simply stated to schedule it before the end of the month, which I did. So I presumed, the money taken from my account automatically, would be discounted for January. Instead nothing came out of my account. I figured they would give me a closing amount on my move out date. Yesterday, the 8th, I went to move out a few things, as I had help. My code got us in, on the second try. I figured I entered the wrong number the first time. As I tried to leave, my code didn't work. To make this long story not even longer, basically the manager, and only person on duty, was not very accommodating or helpful. After waiting over 5 minutes at the gate to leave she finally came out and said I had a delinquent account for not paying. Well that's nice, I wish I had known. I could go on about our ridiculous conversation but I will spare you. She did let us leave, the 2 cars behind and with me included. So to end the awful treatment/company issue I was having... I emailed them to ask what was going on. 5 hours later, I didn't get a response, but an email telling me I had a late payment and a late fee. Oh that's nice. A little late. Hoping to have this dealt with accordingly or I will have to share some other negatives and drop my rating again.
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