As a long time apple user, I've become increasingly frustrated with the poor service at the apple store. The employees there know absolutely nothing about their own product and the best they can do is ship your mac/ipad/iphone off for a lengthy repair process with no ability to do any in house diagnostics. Searching for an alternative i found MacMedia. The employees and actual pros with techs on site. They can walk your item into another room to get some simple diagnostics done and work is done on site. They got my MacBook back to working order in two days. They are respectful, helpful, and the turn around is days instead of weeks. Plus, they are an authorized apple repair center so they use genuine apple parts and honor their warranty. They also sell apple products including refurbished. Dont bother with the apple store any more, this is the place to go.