Went there to eat tonight with my family. It was my husband, myself, my 8-year-old, 5-year-old, 3-year-old, and our baby. it took forever for them to come and take our order. I sat for a good 40 minutes waiting for a refill on my water. They never brought one of the things that we ordered and yet it was on our final bill. And I was very surprised to see that they had included the automatic gratuity at 18%. I was even more surprised to see that they kept the gratuity amount the same even after they removed the item that they didn't bring us... We normally tip well over 15% but in this case I don't feel that the service warranted an 18% tip... I'm glad that we looked over the bill because they never mentioned the automatic gratuity. The food wasn't as good tonight as it usually is either so all in all I have to say it was a fairly poor experience.d