| rev:text
| - I have always loved both locations of The Herb Box, but after two back-to-back negative customer service experiences at the Old Town location, I am going to have to reconsider.
The first instance was a Friday at lunch time. I had made a reservation (for a party of three) and I checked in at the host stand a few minutes early. I was still waiting for the other two guests so they confirmed my name and reservation and said to just let them know when I wanted to be seated. As I was standing there one of my guests arrived. The other was having trouble finding parking (old town during spring training... yikes), so I walked down to the street to see if I could help her find a spot. My dining companion asked to be seated on the reservation under my name and the host (who might have been the manager and had literally just checked me in) proceeded to ARGUE with her that there was no reservation under my name. So she asked to be seated inside with or without the reservation- mind you, the restaurant was probably only a quarter full. He said fine, but again that I didn't have a reservation. I did, he had checked me in, and why would it even matter at that point, just seat your customer in your nearly empty restaurant! She got seated, we all got inside, then the service was unmemorable and the waitress forgot our drinks.
The next day I was back again for a friend's birthday party brunch. He had called the restaurant to make a reservation for 14. Great, they don't do split checks he was told, so we all made sure to bring cash. The party arrived and we were seated at two different tables of 7, not even next to each other. He was told WHEN HE ARRIVED that they can't accommodate large groups. Completely inexcusable that he wasn't told that when he made the reservation, or that a follow up call wasn't made to clarify the seating arrangement. My friend spoke with a host that day and asked if they could rearrange a couple of the empty tables nearby to fit a few more people (again the restaurant was less than half full), and she was told no, that every single table in the restaurant was reserved. No one was seated at those tables through our entire brunch. It was ridiculous. It is one thing to not be able to accommodate large crowds, but that needs to be made completely known at the time of reservation, and also don't blatantly lie to customers about why you can't go out of your way to insure that they have a good experience. Our waiter was great and attentive, but the food has seriously gone downhill recently. I ordered the same brunch dish I always do (smoked salmon hash), and my over-medium egg was hard as a rock and the dish was not nearly as good as it has been in the past.
I don't know what had happened to this place, but it is really unfortunate. It really was the perfect brunch, lunch, or dinner spot but unless they stop this downward spiral, I won't be going back anytime soon.
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