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| - ....Where do I even start???!!!
SUPER LOUD!! I get it, games everywhere, lots of people... Not really a complaint, just didn't expect the sound to be so amplified. It was like being in a club on the strip type loud.
Food was ok, but a long wait..like 45mins+. Again, I get it, big venue, plenty people, no prob. Our server, "Yaya", I didn't get her real name, was very nice. But didn't pay us too much attention after we finally received our food. Never received refills on our drinks and she pretty much didn't come back til we needed our check. And wow, that took awhile too. Like 20mins+.
Now here's the kicker...
I came in on 9/3. My meal was only supposed to be like $24 and some change. My gf and I only ordered two things, the Short Rib cheesy mac stack ($12.99) and the Original Bar Burgers ($11+) and water (free,lol). Ran my card, didn't leave a tip on the check, but left a cash tip on the table.
Fast forward to 9/8, I go to check my account, like I do EVERY WEEK and notice I have a charge from Dave & Busters for $55.55!! I call them immediately and finally get in touch with someone in the back, Brianna. I tell her the situation, she tries to find my original transaction, but can't come up with anything. Instead of me holding she tells me she will call me back when she comes up with something. I get a call about 15 mins later and says she spoke with her management and they are just going to refund the entire amount! Awesome, even though I told her that's not necessary, she proceeds to tell me "they told me $55.55 was really nothing and would be more trouble trying to find the actual receipt and doing a partial refund, so they just said refund the whole ticket". Again, I wasn't looking for a whole refund, just wanted them to fix it, but hey whatever they say. So she takes my card number and says it should take a MAX of 10 days to see the refund and if I didn't see anything by the tenth day (which would have been 9/18) to call back. Cool, solved.
Fast forward, again, to TODAY 9/23, here I am doing my weekly check up on my account... NO REFUND IN SIGHT!!! I call them immediately... To my surprise, the person I need to speak with picks up the phone. NOT Brianna, but the Senior Manager, TJ. I tell him the situation, never received my refund, blah blah.. Again, he can't find ANYTHING! No record of my original receipt or my card info for the refund that Brianna wrote down and was supposed to submit. He then says to me, "I will take care of this, just need your card info".. UMMMMM, NO!! WTF?!! Now my damn card info is just floating around in your back room somewhere??!! He says "maam, there are a lot of papers back here everywhere, I'm sure its back here, but I just didn't want you to wait on hold".. UMMMMM, NO, AGAIN!!! I told him "THATS MY CARD INFO!!!" "YOU NEED TO FIND IT!!" After a few minutes of fumbling around he finds my card info, IT WAS NEVER SENT OFF!! And of course I have to wait another 10 damn days!! Now, it will be over a MONTH til' I get my refund!! TJ was nice, but I just feel like the management and staff are lacking professionalism. I mean seriously, read the most recent reviews on this place, its pretty scary. And no representative from the company or this branch has responded to any comments. Servers short-changing checks, rude staff members, the list goes on and on. Please be careful going here, I don't recommend it at all. I definitely WON'T be returning.
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