First, let me say I am an esthetician so I know something about facials and skin treatments in general. I walked in and was greeted with complete chaos at the front desk with a line of people waiting to pay and someone disputing the price of a treatment. It took forever to check in, then I waited 20 minutes for my very rushed and stressed technician. The treatment room was filthy. I had a facial in a filthy room with stained sheets. They used cold water from a crock pot. Can you believe it? Barely any steam came out of the rickety old steamer. I opened a drawer looking for a blanket, and saw a mess of junky products and dirty laundry. Complete waste of time and money here. They get all their business through very good marketing. Do not have many repeat clients and I certainly would not recommend them. They offer way too many services to try to accommodate everyone and do none of them well. Would give this negative stars if I could.