Only came here because Starbucks in Chapters was full. Used to come here for meetings quite a bit awhile ago but I stopped. Never really had good experiences here, just use their area for office space hehe.
Last time here was horrible, on boxing day meeting with several friends to discuss a project but Chapters was full as usual so we headed over. No one greet us at the door so we sat down, the table beside us was not clean for 15-20 mins, server came to drop off menus at about 15 min mark but never seem to come back to take our order for another 30 mins!!!
We got our orders, I had almond milk, it was pretty bad. We waited for another 30 mins never to see the waitress come back. I had to tell my friend to get me a glass of hot water to water down the condense almond milk, by that time it was kind of cold.
I understand that when we came in it was busy and they only had one server but by the end it was pretty empty and the server did not come back to check on us. Horrible service.
The ambiance of the place was dark and cold. Not very homely. They should take cues from Macdonalds Cafe.
Go here if Starbucks is close and you are having a meeting. Don't go for the drinks or food.
Food/Drinks 2/5
Service 1/5
Ambiance 3/5
Value 2/5
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Overall 1.7