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  • Decided to treat myself to breakfast. Stood in line as I watched the cashier look like a deer in headlights trying to finish the transaction in front of me. When she finally got to me, I ordered a steak and egg breakfast sandwich, a bagel, pastry and coffee to go. I had a simple question about what was on the sandwich, which she had to log into the POS to look up because of course, no one seems to actually know their products anymore. I felt uncomfortable watching the line grow behind me, since they didn't have any other registers open, even though there must have been eight people milling about in the back. AFTER I pay, she tells me they are no longer serving breakfast! She could see the look of disbelief on my face and asked if I wanted to speak to the manager, Sean. He walks over and tells me they don't have the grill set up to make the eggs because breakfast ended at 10:30. I look at my phone and it's 10:40 at this point. I had started my order before 10:30. As they rang up my refund, they flipped the breakfast menu over to lunch. Probably would have been a good idea to do that BEFORE you let people order. What an incredibly crappy customer service experience. I will never return to this location again. Wow.
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