In the many months I've been coming to this location it's always been pleasurable. There is no "finding someone to help you out", if you look like you need it they're attentive and are eager to help.
Me being stubborn and not asking for help I tend to get lost easily trying to find the new books on my list, and it never takes long for someone to approach and ask if I need help.
The selection is out of this world too, not once have I walked out and not got exactly what I was looking for. I'm so glad to live right next to this location!