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  • Horrible! Horrible! I found a listing for them on Craigslist and was directed to their website. I needed some fencing done on my property so I decided to use the appointment scheduler on his website to set up an appointment for a free estimate. The other estimate I had, from another company, was in the 5,000.00 price range to add another pen and some more 3 rail galvanized fencing to what I already had in place. I set the appointment up for Thursday at 6:30pm. As soon as I clicked on the button to confirm the appointment, I received an email telling me, "Thank you, your appointment has been successfully scheduled". Great.... I looked forward to having him come out and give me a quote so I could decide who I was going to use for my fence project. Thursday comes and I leave work a little early so I would be their in time. At about 7:00pm, and no sign or word from Sereno Custom Fence, I call him and leave a message. About 15 minutes later Mr. Sereno calls me and tells me that he had no record of any appointment for Thursday.... Grrr! He then said that he could come out on Sunday to give me the estimate.... I hesitantly agreed to give him another chance and told him that 9:00am would work for me. I asked him if he needed my address and he said no, that he already had it! How would he have my address if the appointment scheduler did not work?! He got my address but not my appointment time or day?? Regardless, I bit my tongue and tried to move past that. However, it is now 4:30 on Sunday afternoon and I have not seen or heard from anyone from Sereno Custom Fence company. No one showed up for the 9:00am appointment and no one has bothered to call me back after I left a message for them at about 10:30am reminding them about our 9:00am appointment! What the heck is wrong with this company??? I had work that needed to be done that is in the 5000.00 range with more in the near future to complete all the fencing that I was going to need. I am not sure why they keep making appointments with me and keep not showing up or even calling to tell me to F%@# off. They will NEVER get my money and I will be very sure to let all of my neighbors know of the horrible business practices of Sereno Custom Fence!
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