We've stayed here at least 10 times and like the location. This visit was tainted by the front desk woman Katherine who could not have been any more rude. We called and spoke to Caitlin who could not have been nicer to see if we could check in early as we had arrived ahead of schedule. She assured us that our room would be ready and told us to come in. Upon arrival Caitlin was busy with another guest. We were approached by a woman who didn't have a name tag. She said nothing but just looked at me. I said I would like to check in. She asked if I had stayed here before and I answered yes. She said the code for the internet had not changed. I said I was unable to remember it from my last stay and I received a stare then she wrote it down. We were given a room on the 4th floor and we hauled our luggage to the room. Someone had just left and it was not prepped and actually was disgusting. I called the front desk and she told me that she thought the room was ready and would check to see if something else was available. I asked since we were in the building and on the 4th floor could she see if there was anything in that rae so we wouldn't have to transport luggage to another area of the hotel as one of the two elevators was down. She said hold on and she would check. Now were sitting in someones dirty room and on hold for 10 minutes. I left my wife on hold and walked to the front desk where this person was sitting down chatting while my wife was still sitting on the phone in the dirty room. No apologies she just gave me a room on the 5th floor and turned away. I called the next shift at the front desk and asked that the manager call me which never happened.
Really makes ya wonder how people survive in the service industries with that kind of personality. In the two conversations I had with her she said "What' to me at least 6 times. Sorry HI but you need some trained staff as the face of your company.