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  • A few months ago, in February 2016, I was considering installing air conditioning at our laundromat. We got several bids and Plumbsmart convinced me I should do the job right then because during the winter when business is slow, I can get high quality work at decent prices. Plumbsmart's pricing was okay. They estimated the building should have a 7-ton unit, but I went with a 10-ton unit to assure we would keep the place cool without struggling. I paid them $11,700. Installation itself left much to be desired with the quality of work, damaged ceiling tiles and the awful way they restored. I complained and they corrected the cosmetic repairs within the week, but it left me wondering how well the system's ducting was installed based solely on how they tried to piece back broken tiles to my ceiling. Then comes summer and the start of my horrific experience with this company. The system ran day and night and barely moved the thermostat needle. Customers are angry and going to our competitors. Yes, I'm losing customers!! Plumbsmart has been out many times in attempts to fix the system, but hardly any improvement. One day, they asked for $1250 to install two more air intakes vents. I paid. It made some improvement, but we are still far away to what is acceptable. Folks, I am NOT asking for 75 degree temps. I would be happy with 85, but the system doesn't come close. I'm mad as hell. I keep losing customers. Right now, it's 9pm at night. The unit is set at 78, and it's 92 inside. 92 is not acceptable to anyone's standards. Plumbsmart drags out with their responses and it'll be winter before they find a solution. The system was installed last February. It's now about August, and still no solution in sight. I DO NOT recommend Plumbsmart for installing new air conditioners for any home or business. I do not believe they know what they are doing. I am leaving these reviews in hopes to warn others... and Plumbsmart has not heard the last of me. I plan on filing a complaint with the contractors board, BBB, any other gov't agencies which may help regulate hvac contractors and I will be filing a court case for resolution. I have paid them $13,000. I would like to cool my place to 85... am I asking too much? My experience with Plumbsmart and the results they have provided are beyond ridiculous.
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