I have to be honest. I didn't get my car washed here today, but the negative experience left me with little choice but to warn all other Yelpers.
I intended to use a 50% off coupon from the entertainment book. I opted for the most expensive full service wash available at $29.99.
Literally, within seconds, I got the hardcore upsell for steam cleaning my mats. I said I knew they were dirty, and I was fine with just a thorough vacuuming. He then said that since I didn't want to purchase the upgraded service that I would have to pay a $24.99 surcharge for the dirty condition of my vehicle. Yes, my car needed a wash. Incidentally, that is why I went to a car wash. Funny how that works.
My car was not 4-wheeling with mud caked on the side. It was a little dirty. He said that parts of the interior appeared a little sticky and that was going to require a $24.99 surcharge. I promptly left in disbelief that they tried the double shakedown - first the steam cleaning, then the attempted surcharge.
I went to a competitor minutes later for a $17 wash (full price) that included the same level of service as their $29.99 service. No hassle, no shakedown, no surcharge.
When you see a 2-star review average, it's usually for a very good reason.