Went there Thursday morning with my wife before an appointment we had. We had about an hour to get served, eat and pay our bill and leave. We were seated quickly. Restaurant was about 3/4 full.
We ordered. Our waitress was ok. She seemed aloof and pre-occupied.
After 20 minutes I asked "Any luck with our food?" She said she would check and didn't come back. We felt at this point she was avoiding us. At about the 30 minute mark we realize our food wasn't up yet and we would be rushed to eat it at best. So we tried to get our waitress attention (young, female, sort of a ginger), with no luck. She kept adjusting the position of another table for 5 minutes. We flagged down another waiter explained the situation and cancelled our order. We were then told our food was up. No doubt it had been sitting in the back for 10 minutes.
Our waitress never even apologized she just told us "we were free to leave." after about another 5 minutes of waiting to clear us.
I am not sure why it would take a diner or "joynt" 30 minutes after ordering to get our food. We are talking about cooking hash browns, eggs, and waffles. The turn around ought to be much faster. I would assume much of it is pre-prepped or even cooked like the hash browns.
It's a sad commentary that there isn't more coordination between the kitchen and wait staff and a real lack of basic training of the wait staff on how to handle situations like this in a professional manner.
In the uber competitive breakfast category there are always other choices and we will strike this one from the list.