This is our second trip here in 6monts and this place has gone downhill bad in the last year. First off the service was horrendous and the food not that good. I don't know if it is new management or what but we used to enjoy coming here, never again. At least not the one at Desert Ridge. So we were seated promptly which was probably the only good thing and I should have known considering the restaurant was half empty on a Saturday night at 6pm. Well after we were seated it took almost 20min for our waiter to show up. After that I started to time things because I had a bad feeling it was going to be a bad experience. We were a pretty large group 8 of us out to celebrate Easter. Will after our drink order was taken it took almost 15min to get our drinks and get our order. I am pretty sure our waiter was high as a kite based upon the way he was acting. Real jerky movements didn't seem to know where he was half the time it was bad. which Ill get to more in a minute. So once we got our drinks and ordered salads etc. It took another 27minutes for our salads to show and no waiter ins sight the entire time along with my 3 year olds dinner which was a piece of charcoal chicken. When the waiter came and brought our salads he also knocked my wife's Coach purse off the chair and onto the nasty floor. He stopped looked at it for almost 10 seconds and then mumbled to himself and continued to hand us the salads. He asked if wanted pepper or cheese then walked off didn't even ask to pick my wife's purse. So about 1 min later he came back and asked us if we wanted pepper or cheese ....again. Well we said you already asked us and we said no. He had a confused look on his face and walked off. No Joke 2min later he comes back AGAIN and asks again, at this point I don't know if he's just being a jerk or truly doesn't know he asked 2 other times. Also this entire time we have empty glasses. Finally another waiter came over and filled our drinks for us. So after about 20 more minutes, Our food comes, by this time we are all starving and I was wondering why they brought out my daughters food so early as it was now cold. Well the food was ok, I got the chicken Caccatorie and it was eh so-so. The chicken was like chewing a piece of rubber. Needless to say the waiter didn't get a very good tip and I will not be going to this particular Macaroni Grill again....Ever. I now the reason this place was half empty on a Saturday night. Go at your own risk.