Great Sandwiches - Just okay service.
Let me preface this review by saying that I recently moved back to the Madison area from Chicago, where I lived within walking distance of a Potbelly and ate there way more often than I really should admit. While pregnant with my second child I probably ate there twice a week. What can I say? I'm a little obsessed. Their sandwiches are great. Their salads are great. Their soup is great. Their shakes - you guessed it, great. ;) All that being said, the East Side location needs to step up their game a bit. I've eaten there a few times and a) it took FOREVER to get my sandwich - I think I could have probably jumped behind the counter and made it faster and b)I've had a few errors with my meal...things forgotten, ingredients incorrect, etc. So - 4 stars it is - because bad service or not, I'd still eat there twice a week if I lived closer!