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| - We come down to Lake Norman with a big group every 4th of July, and we've had meals here at least 4 times now. Each time it's just OK, and each time we run into the same issues. Not enough to ruin our experience (or keep us from coming back, obviously), but Port City definitely banks on it's location and fails to strive for excellence in other departments as they know people will keep returning for the views and proximity alone.
The service is often sub-par. This year, we came in on a weekend evening with a group of 8. In PCC's defense, we did not have a reservation, but we waited for an hour for a table and literally half of the restaurant was completely empty. I have worked in hospitality for many years and realize this is a resource issue / lack of wait staff, etc, but on a holiday weekend they should be prepared for these kinds of crowds. Our waiter this time had a very limited knowledge of the menu, and even though everything came out correctly and on time, it took a lot of repeating / pointing to menu items to get our order in.
The food is good. Some items are above average, some are below, but nothing here is going to blow your mind. Just typical tavern food. I have found that the fish is fresh and the seafood dishes are typically better than the others, but I haven't been super impressed by anything else.
The atmosphere is great, the patio is beautiful, and the location can't be beat. The rest fails to live up to this aspect. With some new restaurants opening up on the water nearby, PCC is going to have to step up it's game to stay in business.
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