I received a gift certificate for a discovery flight lesson ($300 value) that had no expiration date on it. 2.5 years later I went to book the "discovery flight" experience for my 13 year old son. They would not honor the gift certificate saying it expired after 6 months. It did not say it expired anywhere on the certificate and Arizona law says gift certificates are valid for four years.
They said too bad, you are out of luck, and offered a discount to $260 if I wanted to buy it for him. (Is that crazy- like I'd give them another $1)
There are several flight school at Scottsdale airport- I'd recommend using one that will not steal your money and will take care of a customer.
Update: Your response is crazy, false, and obviously not from a company that prides themselves on customer service
1. You tried to accommodate me by offering a 15% discount which I noted above.
2. You have the gift certificate on your books, acknowledging it when I called, but say it's a different company?
3. You asked me to email you a copy of the certificate- how did you want me to do that other than email which you requested? It's absurd you would try to turn that on me!
4. Who buys a gift certificate for themselves? Of course it was a gift and purchased by someone else.
5. Finally- How was I rude? By writing a yelp review saying you wouldn't redeem something you sold.
No wonder you keep changing the name of the company.