I had a great experience while shopping here for prom dresses with my DD. She didn't know what she wanted, so it was long and drawn out process of trying on a gazillion gowns until she found "the" dress. The woman who assisted us was very helpful, patient, and accommodating. She held two dresses of interest while we continued to shop. DD's final decision was an elegant and classy evening gown from Saks.
We returned to make the purchase and arrange in-house alterations. The dress was ready for pick-up within a few days of the fitting, just in time for prom.
On our final trip to pick up the finished product, there was no one in the dress department so I had to wander over to the section that sells jeans. The saleswoman over there wasn't pleasant. She had that, "What are you doing here?" glare and tried to make me re-pay for the dress. The ticket on the dress clearly showed, "Paid," and I had my own receipt copy as well. Unfortunately, she was just one of "those" people.
Nonetheless, the overall experience was nice and my DD looked stunning in a beautiful gown which no one else was wearing at her prom.